Memo to customer service departments: Please provide customer service.
I called a certain electricity company recently to ask about my account. After the now-routine automated answer telling me that their options had recently changed, I was presented with one -- yes, one -- option: "Select one to receive information about a $100 WalMart gift card." This option was repeated four times, then the call disconnected.
I called again. This time I selected one, and was transferred to a call center in Florida. A female agent answered and asked if I wanted to learn how to get my $100 WalMart gift card. I told her I wanted to discuss my account with someone. She said that I needed to try the number again in 30 minutes or so and see if it would go through to the company instead of to the call center.
A new low in customer service.